Important Update on Your Loyalty Points

We’re all about keeping things lively in our community and ensuring you continue to enjoy a vibrant and rewarding experience with us, which is why we’re shaking things up with how we handle your account activity and loyalty points.

Starting May 7, 2024, we’re rolling out this new account inactivity and points expiry policy. Here’s what you need to know:

Loyalty Points Expiration

Any loyalty accounts that remain inactive for 12 months or more will be classified as dormant. This means that if you haven’t made a purchase or redeemed points within this timeframe, any accumulated points associated with these accounts will expire.

Sustaining Your Account Activity

To keep your account active and ensure your points remain intact, all you need to do is make at least one purchase or redeem points within a 12-month period. By staying engaged, you’ll continue to enjoy the perks and benefits of our loyalty program without interruption.

Got any questions?

We’re dedicated to providing you with the best possible experience. As always, if you have any questions or concerns about these changes, please don’t hesitate to reach out to our customer support team at info@offsidecannabis.ca.

Thank you for being a valued member of our community. We look forward to serving you and continuing to exceed your expectations.